We pride ourselves on the level and quality of our support and to the best of our knowledge think all our customers would agree. As WCP grows we recognise that the responsibilty to our customers is changing.
Whilst we intend to continue the quality of support for all users at no cost, we are now also offering a Gold Support Package for a small yearly premium.
The Gold Support Package provides you with priority access to a WCP expert that can resolve any issues you may encounter and answer any queries or questions you have. This dedicated support package is available for any customers who would like the reassurance that this extra level of support would provide.
Please find below the features of our Basic support and some of the benefits that you will receive in the Gold Support Package.
| Basic Support Package |
Free |
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Our Basic Support Package allows you to receive non urgent support and help and includes the following benefits:
- 1 Month Gold Support
As a new user you will recieve free Gold Support for the first month of use.
- Email Support Only
For any problems or questions you will get full support via email.
- 72 Hour Response Time
We will get back to you with an answer in a maximum of 72 working hours.
- Critical Software Updates for Version 2
All critical software updates to version 2 of the software.
- Natured Updates for Version 2
You will receive other updates upto a year after they are released to Gold support members.
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| Gold Support Package |
£60.00 a Year |
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Our Gold Support Package gives you complete piece of mind for under £5 a month, including everything in the Basic Support Package plus the following additional benefits:
- Priority Email and Online Support
Faster response times via email and also MSN access to one of our team.
- Dedicated Phone Support During Business Hours
You will receive a dedicated support number that can be used during working hours to get help and assistance.
- Immediate Assistance with priority 1 Issues
Priority 1 issues (those that stop you from using the system) will be dealt with promptly and normally within a few hours.
- 4 Hour Response Times
This means you get support within 4 working hours
- Priority Feature Requests
Your request for features or updates will take priority over Basic members.
- Custom Feature Request Assessment
If you have a request for a certain feature to be developed, the core development team will assess the necessity of such a feature, the benefits to others of the proposed concept, and the redundancy of the proposal in the existing development roadmap. We will then provide a positive or negative response on the proposal and a indication of the timeframe for the development.
- Direct Access to Development Team
Your support queries are dealt with directly by development staff or project managers.
- Discounts on Future Modules
You will receive discounts on any future modules that are in addition to the core product.
- Electronic Update Notifications
We will send you an email when we release a new update to let you know what new features have been added.
- Access to Online Ticketing System
Access to our online support ticket system where you can raise support tickets and track their progress online.
- Free Updates for Version 2
All software updates and features to the core product will be free for version 2.
- Remote Assistance
We will provide you with remote assistance, meaning we will log onto your machines and take control of your PC to assist with your query.
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